Category Communication

I Hear You

  I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus . . . in Three Simple StepsI Hear You
By Donny Ebenstein
AMACOM
Retail Price $24.95
Amazon Price: $17.22

Book Description: 

Birth, death, and conflict-three things you truly can’t avoid. Whether it’s big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication-not just using different words, but rather learning to think differently. “I Hear You” supplies proven techniques for stepping outside one’s point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to: tell the other person’s story-the cornerstone of real engagement; look from the outside in and see themselves as others do; recognize the role systemic factors play – and transform a conflict into a shared challenge; and overcome the defense mechanisms that derail dialogue. For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, “I Hear You” changes opposition into understanding and mere talk into real trust.

 

Review

This book is a must have for anyone who deals with conflict at work or in their personal life. Communications breakdowns are the cause of so many corporate and entrepreneurial headaches.  As a Human Resources Director this book has unlocked the keys to success with employees who have been in conflict and underperforming for years. When you know how to tie the values an employee is seeking to fulfill to the production needed in the organization you will truly have the magic formula. This has revolutionized how we listen in a conflict and are able to deal with the root causes, not simply offer a list of do’s and don’ts. This enables lasting change and individual growth that pays dividends that spread outside the circle of the employee .  It is certainly almost required reading for all Managers!   Buy it….you won’t be sorry!

~Reviewed by David H.

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